This
study looks at how digital payment systems in India have changed over time. It
compares the period before the pandemic, from FY 2018-19 to FY 2019-20, with
the post-pandemic era, from FY 2020-21 to FY 2024-25. The research examines the
growth of important digital payment methods like the Unified Payments Interface
(UPI), Immediate Payment Service (IMPS), National Electronic Funds Transfer
(NEFT), and card-based transactions. Using secondary data from reliable sources
such as the Reserve Bank of India (RBI), National Payments Corporation of India
(NPCI), and government reports, the paper highlights major changes in
transaction volumes and values. The findings show a significant increase in
digital payment adoption. This growth has been largely fuelled by more people
using smartphones, supportive government policies, and changes in consumer behaviour
due to the pandemic.
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