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International Journal of
Management and Commerce
ARCHIVES
VOL. 7, ISSUE 3 (2025)
An analysis of India's digital payment trends before and after COVID-19
Authors
Debopriyo Nandy
Abstract

This study looks at how digital payment systems in India have changed over time. It compares the period before the pandemic, from FY 2018-19 to FY 2019-20, with the post-pandemic era, from FY 2020-21 to FY 2024-25. The research examines the growth of important digital payment methods like the Unified Payments Interface (UPI), Immediate Payment Service (IMPS), National Electronic Funds Transfer (NEFT), and card-based transactions. Using secondary data from reliable sources such as the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI), and government reports, the paper highlights major changes in transaction volumes and values. The findings show a significant increase in digital payment adoption. This growth has been largely fuelled by more people using smartphones, supportive government policies, and changes in consumer behaviour due to the pandemic.

The study provides useful insights into how digital finance is evolving in India and offers policy suggestions to maintain this growth.
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Pages:18-21
How to cite this article:
Debopriyo Nandy "An analysis of India's digital payment trends before and after COVID-19". International Journal of Management and Commerce, Vol 7, Issue 3, 2025, Pages 18-21
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