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VOL. 5, ISSUE 2 (2023)
Total quality management: Control of all activities right from top to bottom within the organisation for successful future
Authors
Devjeet Chakraborty
Abstract
Quality comes not from inspection but from improvement of the process.
Total Quality Management is the management of quality, totally and fully in all
respects, small areas and all activities of organisation, right from top to
bottom. Once an organisation decides to concentrate on quality of its products,
it implements this decision by applying managerial efforts to change the entire
approach to business and make quality a guiding factor in everything that an
organisation does. The fact that managerial attention is focused on every
organisational activity, howsoever small it may be, is the core of Total
Quality Management. It aims at continuous improvement in organisations and
focuses primarily on total satisfaction of consumers, both internal and
external.
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Pages:105-109
How to cite this article:
Devjeet Chakraborty "Total quality management: Control of all activities right from top to bottom within the organisation for successful future". International Journal of Management and Commerce, Vol 5, Issue 2, 2023, Pages 105-109
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